Terms and Conditions for Bounce House Suspension Werx

1. Introduction Welcome to Bounce House Suspension Werx ("we," "our," or "us"). By using our mountain bike (MTB) suspension service, you agree to the following terms and conditions. Please read them carefully before engaging our services.

2. Services Provided We offer professional inspection, maintenance, repair, and tuning of MTB suspension components, including forks, shocks, and dropper posts. All services are performed according to manufacturer specifications or customer requests where applicable.

3. Customer Responsibilities

  • Ensure that all personal information provided is accurate and up to date.

  • Provide truthful information about the condition of your suspension components.

  • Ensure the suspension is clean before sending it for service; additional cleaning fees may apply.

  • Understand that improper use or maintenance after service may affect performance.

4. Pricing and Payment

  • All prices are listed on our website or provided through a service quote.

  • Payment is due upon completion of service unless otherwise agreed upon.

  • We reserve the right to update prices without prior notice.

  • Unpaid invoices may incur additional charges or interest after 30 days.

5. Service Turnaround Time

  • Estimated service completion times are provided as guidelines and may vary.

  • Delays caused by parts availability or unforeseen issues will be communicated promptly.

6. Warranty and Liability

  • We offer a 45-day warranty on labor for serviced components. Manufacturer warranties on parts may vary.

  • Warranty covers defects in workmanship but excludes normal wear and tear, misuse, or subsequent damage.

  • We are not liable for damage resulting from improper installation, use, or maintenance post-service.

7. Shipping and Handling

  • Customers are responsible for all shipping costs unless otherwise stated.

  • We are not liable for loss or damage during transit; we recommend using insured shipping methods.

8. Cancellations and Refunds

  • Cancellations must be made prior to service commencement.

  • Refunds are only available for services not performed; completed services are non-refundable.

  • If you are unsatisfied with the service provided, please contact us within 14 days of receiving your suspension. We will assess the issue and determine whether a re-service or partial refund is appropriate.

9. Abandoned Property

  • Items left unclaimed for 90 days after service completion will be considered abandoned and may be sold or disposed of.

10. Agreement and Modifications

  • By using our services, you agree to these terms and conditions.

  • We reserve the right to modify these terms at any time, with updated terms posted on our website.